RETURN POLICY
WHAT IS THE AMARE SATISFACTION GUARANTEE?
CUSTOMERS: Amare Global offers a 30-day money-back satisfaction guarantee (less shipping charges) on all products purchased by Customers. If, for any reason, a Customer is dissatisfied with any Amare Global product, the Customer may return all used and unused products in its original container and packaging (or the empty product container) to Amare Global within 30 days of purchase for a replacement, exchange, or a refund of the purchase price (less shipping costs). BRAND PARTNERS: As a valued Brand Partner, please be aware that you possess statutory rights allowing you to return a product in accordance with our return policy detailed in pur Policies and Procedures document. Please contact our Customer Support at: cs.eur@amare.com
HOW MANY DAYS DO I HAVE TO RETURN?
All customers and Brand Partners are provided a 90-day time frame from the date of purchase. Returns after this time frame will not be eligible for a refund.
WHAT IS NEEDED TO MAKE A RETURN?
- Obtain Return Merchandise Authorization (“RMA”) from Amare Global by contacting Customer Support. To start your return, complete and submit the Request Return Form (click here).
- Provide a copy of the invoice with the returned products or service. Such invoice must reference your Amare Global Partner Number, the order number, the RMA, and include the reason for the return.
- Return orders must be received within 14 business days of the date the RMA was issued.
WHERE DO I SHIP MY RETURN PRODUCTS?
- Returns should be shipped to the address provided by Amare Global Customer Support when you are issued the RMA.
- Products must be shipped back in the manufacturer’s box exactly as it was delivered. All shipping costs must be paid for by the Customer or Brand Partner.
AM I ABLE TO RETURN ITEMS PURCHASED THROUGH A 3RD PARTY WEBSITE OR FROM A BRAND PARTNERS’ PERSONAL INVENTORY?
Returns will only be accepted by Amare for purchases made directly from the Amare Global corporate and replicated websites. Amare Global Brand Partners who sell product from their personal inventory are obligated to honor refund and return requests made by their customers within 90 days of purchase. Products purchased through unauthorized sellers will not be accepted.
CAN I RETURN ITEMS WITHIN A PRODUCT PACK?
Products purchased as part of a pack must be returned as the entire pack.
DO I NEED TO RETURN MY GIFT WITH PURCHASE?
For any returns made within the 14-day cooling-off period for Brand Partners, or under the 30-day money-back Satisfaction Guarantee for Customers, any associated Gift with Purchase (“GWP”) must also be returned. If the GWP is not returned, Amare may charge you the fair market value of the GWP. This policy also applies to any subsequent orders placed with an already existing account.
DO I NEED A RECEIPT FROM MY PURCHASE?
Yes. Please provide a copy of the invoice with the returned products or service.
IS MY MEMBERSHIP FEE REFUNDABLE?
Annual Membership fees are not refundable except as may be required by applicable law in certain jurisdictions. Please see the Policy Manual for exceptions applicable to your jurisdiction.
WHEN SHOULD I EXPECT MY REFUND?
Refunds may take up to 14 days from the date of receipt to process.
PRODUCT CREDITS & AMARE CREDITS
Product Credits and Amare Credits may not be exchanged or refunded for a cash value.
EXCEPTIONS AND SPECIAL INSTRUCTIONS
Please call Customer Support at 1-888-898-8551 or email support@amare.com for assistance or for questions regarding returns.