Return Policy


WHAT IS THE AMARE SATISFACTION GUARANTEE?

A. With the exception of the conditions specified below regarding product packaging, Amare Global provides a 100% satisfaction guarantee for 30 days on product returns for all customers and a 100% satisfaction guarantee for 60 days on product returns for Brand Partners (excluding shipping charges). If, for any reason, a Customer is not satisfied with an Amare Global product, they can return the unused (resalable) portion in its original box and packaging within 30 days. If a Brand Partner is not satisfied with an Amare Global product, they can return the unused (resalable) portion in its original box and packaging within 60 days. In such cases, the individual can receive a full refund of the product purchase price (after deducting shipping expenses at Amare's discretion) or exchange it for the same product. Please refer to "Policy Guide 20.0" for more details.

B. The satisfaction guarantee mentioned above is applicable to Amare Global products sold from the inventory of Brand Partners to customers. Brand Partners are obligated to fulfill return requests made by their customers within 60 days from the date of purchase. If a customer directly purchased an Amare Global product from a Brand Partner, the customer can request the product return directly from the Brand Partner. The Brand Partner is required to refund the entire purchase price after deducting shipping charges. Subsequently, the Brand Partner can return the product to Amare Global and receive a credit or exchange.

C. This satisfaction guarantee does not apply to products that have been damaged due to misuse, abuse, or improper use, and shipping costs are not refundable.

D. Within the scope of this satisfaction guarantee, individual items within an Amare Global product package cannot be returned. When a customer or Brand Partner wishes to make a return request, the entire product package associated with the order must be returned.

HOW MANY DAYS DO I HAVE TO RETURN?

All customers are granted a 30-day window from the date of purchase, while all Brand Partners are given a 60-day period from the date of purchase for returns. Refunds will not be issued for returns exceeding this timeframe.

WHAT ARE THE CONDITIONS FOR RETURNS?

  1. All returns initiated by a Customer or Brand Partner should be done as follows:
    • The individual should contact Amare Global Customer Service through registered contact information to submit the return request in writing;
    • A copy of the invoice must be presented along with the returned product or service. This invoice should include your Amare Global Business Partner Number, Order number, and the reason for the return;
    • Carefully read the return process information provided by Amare Global Customer Service for your returned items, and proceed with your return to the specified address using the designated courier services as instructed.
    • The products to be returned must be received by us within the legal return period of 14 days from the date when the cancellation request is communicated to Amare Customer Service. Otherwise, the return of the products you have sent will not be accepted, and the products will be returned to you;
    • The resolution of return requests may take up to 14 business days after the returned product reaches Amare Global, depending on various factors.
  2. All returns must be shipped to Amare Global through the designated courier companies. Amare Global recommends sending the returned products with tracking and insurance using the agreed-upon courier services, as the risk of loss or damage during the shipment of the returned product will be the sole responsibility of the Customer or Brand Partner. If the returned product does not reach the Amare Global Warehouse, it is the responsibility of the Customer or Brand Partner to track the product, and no compensation claims can be made against Amare Global. If the return process is carried out with any courier company other than the designated ones, the shipping cost will be borne by the sender. In cases outside of these practices, the returned product will not be accepted by Amare Global.
  3. Returns made without prior approval may be rejected and may not be eligible for a refund. Additionally, orders for which Amare Global has not been notified of the return of the product may not be sent back to the Customer or Brand Partner.

WHERE SHOULD I SEND THE PRODUCTS I WANT TO RETURN?

  • Return the product in its original manufacturer's box exactly as it was delivered to you. All return shipping costs, except for those with our designated courier companies, must be covered by the Customer or Brand Partner. To facilitate the return process, please send your products with a designated courier company such as MNG or Yurtiçi Kargo Firması to the following address, with shipping costs paid on delivery:


    Kozyatağı Mah. Kocayol Cad. No:55/A Bostancı KADIKÖY-İSTANBUL

  • For the return of products invoiced on behalf of the company, you must issue a return invoice. If the return invoice for products invoiced on behalf of the company is not received by us, the return process cannot be completed.

AM I ABLE TO RETURN ITEMS PURCHASED THROUGH A 3RD PARTY WEBSITE OR FROM A BRAND PARTNERS’ PERSONAL INVENTORY?

Returns will only be accepted by Amare for purchases made directly from the Amare Global corporate and replicated websites. Amare Global Brand Partners who sell product from their personal inventory are obligated to honor refund and return requests made by their customers within 60 days of purchase.

CAN I RETURN ITEMS WITHIN A PRODUCT PACK?

Products purchased as part of a pack must be returned as the entire pack.

DO I NEED A RECEIPT FROM MY PURCHASE?

Yes. Please provide a copy of the invoice with the returned products or service.

WHEN SHOULD I EXPECT MY REFUND?

Refunds may take up to 14 days from the date of receipt to process.

PRODUCT CREDITS & AMARE CREDITS

Product Credits and Amare Credits may not be exchanged or refunded for a cash value.

EXCEPTIONS AND SPECIAL INSTRUCTIONS

Please call Customer Service at 0216 356 65 65 or email cs.tk@amare.com for assistance or for questions regarding returns.