RETURN POLICY


WHAT IS THE AMARE SATISFACTION GUARANTEE?

CUSTOMERS: Amare Global offers a 30-day money-back satisfaction guarantee (less shipping charges) on all products purchased by Customers. If, for any reason, a Customer is dissatisfied with any Amare Global product, the Customer may return all used and unused products in its original container and packaging (or the empty product container) to Amare Global within 30 days of purchase for a replacement, exchange, or a refund of the purchase price (less shipping costs). BRAND PARTNERS: As a valued Brand Partner, please be aware that you possess statutory rights allowing you to return a product in accordance with our return policy detailed in pur Policies and Procedures document. Please contact our Customer Support at: cs.eur@amare.com

HOW MANY DAYS DO I HAVE TO RETURN?

All Customers are provided a 30-day time frame from the date the Customers receive the product . Returns after this time frame will not be eligible for the Amare Satisfaction Guarantee.

WHAT IS NEEDED TO MAKE A RETURN?

  • Obtain Return Merchandise Authorization (“RMA”) from Amare Global by contacting Customer Support. To start your return, complete and submit the Request Return Form (click here).
  • Provide a copy of the invoice with the returned products or service. Such invoice must reference your Amare Global ID Number, the order number, the RMA, and include the reason for the return (optional).
  • Return orders must be received within 14 business days of the date the RMA was issued.

WHERE DO I SHIP MY RETURN PRODUCTS?

  • Returns should be shipped to Amare Global Europe AB, Landskronavägen 27 A, 252 32 Helsingborg, Sweden, unless otherwise provided by Amare Global Customer Support when you are issued the RMA.
  • All shipping costs must be paid for by the Customer or Brand Partner.

AM I ABLE TO RETURN ITEMS PURCHASED THROUGH A 3RD PARTY WEBSITE OR FROM A BRAND PARTNERS’ PERSONAL INVENTORY?

Returns will only be accepted by Amare for purchases made directly from the Amare Global corporate and replicated websites. Amare Global Brand Partners who sell product from their personal inventory are obligated to honor refund and return requests made by their customers within 90 days of purchase.

CAN I RETURN ITEMS WITHIN A PRODUCT PACK?

Products purchased as part of a pack must be returned as the entire pack.

DO I NEED TO RETURN MY GIFT WITH PURCHASE?

For any returns made within the 14-day cooling-off period for Brand Partners, or under the 30-day money-back Satisfaction Guarantee for Customers, any associated Gift with Purchase (“GWP”) must also be returned. If the GWP is not returned, Amare may charge you the fair market value of the GWP. This policy also applies to any subsequent orders placed with an already existing account.

DO I NEED A RECEIPT FROM MY PURCHASE?

Yes. Please provide a copy of the invoice with the returned products or service.

IS MY BUSINESS LICENCE REFUNDABLE?

The Business License is fully refundable in the event the Brand Partner terminates his/her distributorship within 30 days of payment.

WHEN SHOULD I EXPECT MY REFUND?

Refunds may take up to 14 days from the date of receipt to process.

PRODUCT CREDITS & AMARE CREDITS

Product Credits and Amare Credits may not be exchanged or refunded for a cash value.

EXCEPTIONS AND SPECIAL INSTRUCTIONS

Please call Customer Support at +44 (0)20 3984 7200 or email cs.gb@amare.com for assistance or for questions regarding returns.