Amare Global Customer Terms and Conditions

1. Offer and Conclusion of Contract: The order placed by the Customer is a binding offer. A contract does not take effect until we have confirmed the order or delivered the products.

2. Prices and Payment:
a) Our prices include VAT and packaging costs. Shipping and handling costs are not included in our prices.
b) The payment is made exclusively by one of the payment methods mentioned in the online order process. br c) Unless otherwise agreed, the purchase price is due immediately.

3. Product Satisfaction Guarantee: Amare Global offers a thirty (30) day money-back satisfaction guarantee (less shipping charges) on all products purchased by Customers. Customers must return all used and unused products to Amare Global. Once received Amare Global's Distribution Center will process all returns and refunds within thirty (30) days after receipt of the product. Return address: Amare Global Europe AB, Landskronvägen 27A, 25232 Helsingborg, Sweden. If you have any questions, please contact our Customer Service Department at cs.eur@amare.com.

4. Set-off and Rights of Retention: The customer is entitled to set-off only if his claims have been legally established or are undisputed. The customer is only authorized to exercise a right of retention insofar as his counterclaim is based on the same contractual relationship.

5. Delivery Time
(1) Unless an expressly binding delivery date has been agreed upon, our delivery dates or delivery periods are non-binding and apply solely as approximations. In the case of non-binding delivery deadlines, a delivery within 7 days of the specified delivery date is always considered to be on-time.
(2) The beginning of the delivery time specified by us presupposes the timely and proper fulfillment of the obligations of the customer. The exception of the unfulfilled contract remains reserved.
(3) If the customer is in default of acceptance or if he contravenes his part culpably of other duties of cooperation, we are entitled to demand compensation for damage caused to us so far, including any additional expenses. Further claims remain reserved. If the above conditions are present, the customer shall bear the risk of accidental loss or accidental deterioration;
(4) Further legal claims and rights of the customer due to a delay in delivery remain unaffected.

6. Passing Off the Risk
(1) We reserve the ownership of the delivered goods until full payment from the purchase agreement are received.
(2) The customer is obliged, as long as the property has not been transferred to him, to handle the purchased goods with care.

7. Warranty and Notice of Defects
The statutory consumer rights will apply.

8. Miscellaneous (1) This contract and the entire legal relationships of the parties are subject to the law of the country where the customer has his habitual residence, excluding the UN-Convention on Contract for the International Sale of Goods, and the courts of the State where the customer is domiciled will have exclusive jurisdiction over any dispute relating to these relationships.
(2) The EU Commission provides on its website the following link to the ODR platform: http://ec.europa.eu/consumers/odr.
This platform shall be a point of entry for out-of-court resolutions of disputes arising from online sales and service contracts concluded between consumers and traders. Kyäni is neither obliged nor prepared to attend a dispute settlement procedure before an alternative dispute resolution entity.
(3) Should individual provisions of this contract be or become ineffective or contain a gap, the remaining provisions shall remain unaffected.

9. Cancellation
(1) Right of withdrawal: You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period is 14 days from the date on which you have taken possession of the goods (or the last goods in the case of a contract for the delivery of a good in several partial shipments or pieces). To exercise the right of withdrawal, you must inform us by a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form, but it is not obligatory.
(2) Effects of withdrawal: If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to Amare Global Europe AB, Landskronvägen 27A, 25232 Helsingborg (Sweden) without undue delay and in any event not later than 21 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 21 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods. A sample withdrawal form can be found at the end of the order process.